The Scintilla co strives to provide best quality products and all orders are packed within proper guidance. Therefore currently we donot offer exchange or returns/refunds for change of mind or size issue. Kindly refer to sizes mentioned in the product description.
However in the most unlikely event, any exchange will only take place if:
- A damaged product is received
- Wrong item received than what ordered.
Both in which cases customer has to send the detailed unboxing video(with label) within 24 hours of receiving the product to the mail id.
If your request is approved, it takes us 7-10 days for the product to reach us back. After a proper quality check of the product the exchange will be initiated.
We will then arrange for a pickup of the wrong item and dispatch the correct item as soon as possible. Please note that exchanges are only offered in the case of defective items or items that do not match your order. We do not entertain return or refund requests for change of minds .
For further enquiries Mail us at thescintillaco@gmail.com
Subject must include ORDER NUMBER , NAME.
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RING SIZE ISSUE ?
Measuring ring sizes can be a little tricky therefore we offer exchanges only in size of ring. The following events will take placein the exchange of ring size:Â
- Mail us the images and video of the product showing its condition at the above details regarding your ring size exchange.
- Once your request is approved we will arrange a pick up for you . please note th shipping charges(Rs200) have to be barred by the customer itself.
- Keep all the tags and package in its original condition.
- It takes 7 days to reach product back to us, after quality check we will initate the exchange.Â